Return policy
Last Updated: June 2026
NTC Homes, Inc. offers a 30-day return window from the date of delivery, in compliance with Google Merchant Center requirements.
Eligibility
- Items must be returned within 30 days in original, unused condition with all original tags, packaging, and accessories.
- Most home products (furniture, décor, etc.) qualify. Customized, personalized, opened consumables (e.g., bedding, opened mattresses), and final-sale items may not be eligible for return.
- Returns are accepted for buyer’s remorse or defective items.
Return Process
- Contact us within 30 days at hello@ntchomesinc.com or 612-685-5580 to obtain a Return Merchandise Authorization (RMA) number.
- Ship the item back to: 8675 County Road 43, Chaska, MN 55318-9358.
- Customers are responsible for return shipping costs (unless the item is defective or we made an error).
- Once we receive and inspect the item, we will process your refund within 2-5 business days.
Refunds
- Full refund for the item price (original shipping fees may be deducted).
- Defective items: We cover return shipping and provide a full refund or replacement.
- Refunds are issued to the original payment method and typically appear within 5-10 business days.
- Non-qualifying returns may incur a 15-25% restocking fee or be refused.
Exchanges
- Contact us to request an exchange. Additional charges or shipping fees may apply depending on the situation.
Important: Opened consumables, installed items, or products not in resaleable condition may not be accepted. Product-specific exceptions may apply—please check individual product pages.